Returns &Refunds

At Vaidik Darshan, we take product integrity, customer experience and responsible wellness seriously. Because many of our products are intended for personal wellness use, returns are handled carefully to protect both our customers and the integrity of our products.

Products that have been correctly delivered in their original, intact condition are generally not eligible for return simply because a customer has changed their mind or no longer wishes to use the product.

A return or replacement request may be considered where the customer receives a wrong product, a product that is damaged during transit, or a product with a verified defect or other eligible issue.

Where appropriate, we may first offer a replacement. If a suitable replacement is not reasonably possible, an eligible refund may be considered after verification.

If you receive a product that is different from the product ordered, please contact our customer support team as soon as reasonably possible after delivery.

We may request your order details, photographs of the product, packaging and other relevant information so that the issue can be reviewed and verified.

Once the issue is verified, an appropriate replacement or other applicable resolution will be arranged.

If your package appears visibly damaged, opened or tampered with at the time of delivery, please document the condition and contact us as soon as reasonably possible.

Photographs or videos of the outer packaging, shipping label and product may be requested to help us assess the matter with the relevant logistics partner.

Verified transit-related issues will be handled through an appropriate replacement or refund resolution, as applicable.

If you believe a product has a genuine manufacturing defect or another eligible quality-related issue, please contact customer support with your order information and details of the concern.

Our team may request photographs, videos, batch information, packaging details or other information reasonably required to investigate the complaint.

Where a defect or eligible issue is verified, we will provide an appropriate resolution in accordance with the applicable policy and consumer requirements.

For hygiene, safety and product-integrity reasons, products that have been opened, used, consumed, altered or tampered with are generally not eligible for return where the request is based only on a change of mind or personal preference.

This does not limit any applicable consumer rights or remedies in situations involving a verified eligible defect, wrong product, damage or other qualifying issue.

If the correct product has been delivered in its original condition and you simply change your mind, select a different product or decide that you no longer want the order, the product will generally not be eligible for return or refund.

We encourage customers to review product information carefully and contact our team before placing an order if they need help understanding a product.

Customers are responsible for providing accurate delivery information, including the recipient's name, complete address, PIN code and active contact number.

If a shipment cannot be delivered because of an incorrect or incomplete address, refusal to accept delivery, repeated unsuccessful delivery attempts or another circumstance attributable to the recipient, additional arrangements or applicable charges may apply.

Where a return or replacement is approved because of a verified issue attributable to Vaidik Darshan or transit damage, the applicable return or replacement arrangements will be communicated to the customer.

Where a return request arises from circumstances attributable to the customer and a return is otherwise permitted, applicable shipping or handling costs may be borne by the customer.

Refunds are processed only after the applicable request has been reviewed and approved.

Where a refund is approved, it will generally be initiated to the original payment method used for the order, subject to the applicable payment provider and banking process.

The time required for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, payment gateway or other payment service provider.

Cancellation requests should be submitted as early as possible after placing an order.

Requests received before an order is dispatched may be considered for cancellation, subject to the order's processing status.

Once an order has been dispatched, cancellation may no longer be possible and the applicable delivery, return or refund process will apply.

To help us resolve an issue quickly, please contact our customer support team with your order number, registered contact details and a clear description of the issue.

Depending on the nature of the complaint, we may request photographs, videos, packaging details, batch information or other supporting material required for verification.

Our team will review the information and communicate the appropriate next step.